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If you are experiencing slow system performance or technical issues while accessing the portal:
⦾ Please note that the initial load may take several minutes, depending on the speed of your internet connection. This is normal during the first access.
⦾ We recommend allowing the system adequate time to download and initialize fully. Once this process is complete, future load times will be significantly faster.
⦾ If issues persist, we advise restarting your computer. Alternatively, you may try accessing the system from a different device.
⦾ Clearing your internet browser’s cache and browsing history can resolve performance issues. This can be done through your browser’s settings menu.
⦾ Ensure that your browser is configured to use hardware acceleration. This can usually be enabled in the advanced section of your browser settings.
⦾ If problems continue, try accessing the portal using a different browser such as Google Chrome, Microsoft Edge, Firefox, or Safari.
⦾ Please confirm that your operating system and browser are both fully updated with the latest versions and security patches.
⦾ Make sure your internet connection is fast and stable—preferably a broadband or DSL connection.
⦾ Restarting your internet router or firewall may also help resolve connectivity issues.
⦾ In some cases, device restrictions, firewalls, or security settings may interfere with system performance. If applicable, please consult your IT department for further assistance.
⦾ You may also access our Mobile App via Apple or Android devices, including iPads, tablets, or smartphones, for an alternative experience.
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** If you have followed the above recommendations and continue to experience technical difficulties or slow performance with the Sedation Simulator Portal:
You may access our backup Sedation Certification Course using the same login credentials by visiting the following link:
Sedation Certification Course.
⦾ For additional assistance during business hours, feel free to contact us:
• Phone:
865-269-4616
• Toll-Free:
866-312-3159
• Email:
info@sedationcertification.com
• Fax: 865-269-4613